Question 1

Is there really a free trial?

Accepted Answer

Yes. Every new company gets a full 30-day trial with every feature. No credit card to start, and one trial per owner.

Question 2

How much does Vet World cost after the trial?

Accepted Answer

110 DT per month in Tunisia, €35 per month elsewhere (base price). Choose 3, 6, 12 or 24 months and save up to 12%: the longer the plan, the lower the monthly price. No hidden fees.

Question 3

How do I get started?

Accepted Answer

Sign up with your e-mail and confirm it with the 6-digit code you receive. Then 3 steps: your company (billing address), your first clinic (address and phone), then the trial or a plan. On the dashboard, « Get started » shows what is left to do: hours, acts and prices, products, vaccines, first client.

Question 4

How does the AI diagnosis work?

Accepted Answer

When you save a consultation with the species and a reason or notes, the AI suggests in a few seconds: hypotheses, useful tests, urgency level and warning signs. It is a suggestion for the vet, who always decides: it never shows to the client or on printed documents. Only clinical data is sent — never the client’s name, phone or e-mail.

Question 5

Are my clients notified automatically?

Accepted Answer

Yes, by e-mail: appointment confirmation, change or cancellation, reminder the day before, next-visit reminder and vaccine recall. In « Mails & SMS » → « What we send », each message is explained with a real example, and the history shows every send.

Question 6

Is my data safe?

Accepted Answer

Yes. Encrypted connections (HTTPS), passwords never stored in plain text, optional 2-step verification, and the account is locked for 15 minutes after 10 wrong passwords. Each company’s data is separate and each member only sees the modules you open to them. A full backup is made every night, with an encrypted copy off the server. Data is processed under Tunisian law n° 2004-63 and the principles of the GDPR.

Question 7

How are vaccines handled?

Accepted Answer

Add the base list in one click (Vet Acts → Vaccines), then adjust it. Vaccines given in a consultation compute the next due date. « Vaccines to do », in the « Today » strip and on the dashboard, lists late ones and those due in the next 14 days, and the client gets an e-mail reminder.

Question 8

Can I import a supplier invoice from a photo?

Accepted Answer

Yes. In Stock, import the photo or PDF of the invoice: the AI reads the supplier, products, quantities and prices. You check each line, then confirm: stock is updated and the expense is recorded with the invoice attached. Up to 10 invoices are read a day; beyond that they are kept as pending for the next day.

Question 9

Does my clinic get a public page?

Accepted Answer

Yes, free: vetworld.app/en/clinics/your-name. It presents your company (logo, description, services, animals treated, languages, payment methods, links) and, for each location, the address, map, directions, phone and opening hours. Set it up in Company → Page.

Question 10

Can my clients book online?

Accepted Answer

Yes, if you turn it on in Company → Booking. The client picks the location, their animal and a time within your opening hours; the request arrives « To confirm » in your appointments and in the bell. As soon as you confirm, they are notified.

Question 11

Can I use Vet World on my phone?

Accepted Answer

Yes. Vet World works on phones, tablets and computers, in the browser — nothing to install. The interface is available in French, English and Arabic, in light or dark theme.

Question 12

Can I cancel anytime?

Accepted Answer

Yes. No commitment and no automatic payment: you keep access until the end of the paid period.

Question 13

I am a pet owner — do I pay?

Accepted Answer

No. The owner space is free, always: find clinics, book online, follow your appointments, and your animals’ vaccines and consultations.

Question 14

Can I manage several clinics?

Accepted Answer

Yes. A company can have several locations, each with its own address, phone, hours, clients, stock and calendar. Switch between them at the top of the menu. On your public page, the company shows with all its locations.

Question 15

How do I add team members?

Accepted Answer

In Team → « Add member »: name, e-mail and password. They receive a welcome e-mail and sign in with their own credentials.

Question 16

How do permissions work?

Accepted Answer

For each member, tick the modules they can open — same names as the menu — and limit them to some clinics if needed. They only see what is ticked, everywhere: menu, bell and « Today » strip.

Question 17

How do I set my opening hours and closed days?

Accepted Answer

In Company → Hours, for each location: your usual week (templates fill it, e.g. 8:30–18:30), then closed days and special hours. The public page and online booking follow them.

Question 18

How do I create a consultation?

Accepted Answer

From Consultations → « New consultation », or straight from an appointment. Pick the client and animal, note the reason, vital signs and observations, add acts and medicines: the invoice is ready to print.

Question 19

Do consultations create invoices?

Accepted Answer

Yes. Each consultation produces a detailed invoice (acts, medicines, hospitalisation), to print or save as PDF. Partial payments and unpaid balances are tracked, and you can send a reminder to a client.

Question 20

Can I link a hospitalisation to a consultation?

Accepted Answer

Yes. From the consultation, add a hospitalisation with the cage, daily rate and length. Its amount is added to the consultation total and to your figures.

Question 21

Can I add photos and documents to a consultation?

Accepted Answer

Yes. Attach photos, documents and exams to the consultation to keep the whole record in one place.

Question 22

How do I manage several animals for one client?

Accepted Answer

A client can have as many animals as needed, each with its own record (name, species, breed, birth date, photo), vaccine book and visit history.

Question 23

How does stock work?

Accepted Answer

By lots: on each receipt, the quantity, purchase and sale price and expiry date. The lot that expires first is used first, automatically, in consultations and sales. A stock shortage never blocks an invoice: it is reported.

Question 24

How am I alerted about stock?

Accepted Answer

« Stock analysis » shows products out of stock or below minimum, lots expired or expiring within 30 and 90 days, and the stock value. Lots expiring soon also show in the bell.

Question 25

Can I manage my suppliers?

Accepted Answer

Yes. Create your suppliers, pick them on each stock receipt, or import their invoice straight from a photo. Purchases are recorded in your expenses.

Question 26

How do the calendar and waiting room work?

Accepted Answer

The calendar shows the clinic’s day: consultations, appointments and online requests to confirm. When a client arrives, put the animal in the waiting room: you see the arrival time and waiting time, and one click opens the consultation.

Question 27

What does the dashboard show?

Accepted Answer

At the top of every page, « Today » sums up the day (appointments, waiting room, vaccines to do, reminders). The dashboard shows what is to do and your finances — revenue, expenses, unpaid — for the chosen period and doctor. The Statistics module analyses activity: species, reasons, busy hours, vaccination.

Question 28

Can I make quotes and counter sales?

Accepted Answer

Yes. « Quotes » prepares a quote with acts, products and discount, to print for the client. « Sales » lets you sell products without a consultation, with stock deducted automatically.

Question 29

Does Vet World work outside Tunisia?

Accepted Answer

Yes, everywhere. Choose the dinar (DT) or the euro (€) for your company — the currency cannot change after the first invoice. The fiscal stamp only applies to companies in Tunisia, and the postal code is only asked in countries that have one.

Question 30

How do I find help in the app?

Accepted Answer

The « ? » button at the top opens the guide: each module explained in a few steps, a search, and guided tours on the real screen. « What’s new » lists recent changes.

Question 31

How do I contact support?

Accepted Answer

Open a ticket from the Support module: our answer shows in the ticket and also reaches you by e-mail. You can also write to hello@vetworld.app or call +216 22 169 167. We answer in French, Arabic or English.

Question 32

Can I get all my data back?

Accepted Answer

Yes. In Company → Data, the owner downloads everything: one file per list (clients, animals, consultations, payments, vaccines, stock, sales, invoices, expenses, appointments…), which opens in Excel. Your data stays yours.

Question 33

How do I see my animal’s record?

Accepted Answer

Create your free account with the e-mail your clinic has on file. Your animals, their vaccines and a summary of their consultations appear automatically, clinic by clinic. A mistake? Report it: the clinic is notified.

Question 34

How do I book with a clinic?

Accepted Answer

Open the clinic’s page, pick the location, your animal and a time within opening hours. The clinic confirms; you receive the confirmation, then a reminder the day before. You can cancel or ask for another time.

Question 35

Are renewals cumulative?

Accepted Answer

Yes. If you renew before your plan ends, the remaining days are added to the new one. You never lose paid days.

Question 36

What happens when my plan ends?

Accepted Answer

A short grace period, then access is suspended. Your data stays saved and secure: renew anytime to pick up exactly where you left off.

Question 37

How do I reset my password?

Accepted Answer

On the sign-in page, click « Forgot password » and enter your e-mail: you receive a 6-digit code to choose a new password. If your account was locked after too many tries, the reset unlocks it too.

Question 38

What is 2-step verification?

Accepted Answer

At each sign-in, a code is sent to your e-mail on top of your password. Turn it on in Settings → Security, where you also see your recent sign-ins.

Question 39

Can I change my profile, e-mail or photo?

Accepted Answer

Yes. In Settings, change your name, photo, phone, e-mail (confirmed with a code), password, language and theme at any time.

Doctor, your whole clinic in one app.

Clinique Vétérinaire

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